Privacy Policy

1. Introduction

TRUE ADAS Solutions Canada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our services, or interact with our website located at trueadas.ca.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our ADAS calibration, wheel alignment, auto glass, or safety inspection services
• Contact us via phone, email, or our website
• Subscribe to our newsletter or promotional communications
• Provide feedback or reviews

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Vehicle information (make, model, year, VIN)
• Service history and appointment details
• Payment information (processed securely through third-party payment processors)
• Insurance information when applicable

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ADAS calibration and automotive services
• Process your service requests and communicate with you about appointments
• Send you service reminders, updates, and safety recalls when applicable
• Process payments and maintain billing records
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Comply with legal obligations and industry regulations
• Maintain service records as required by Ontario automotive regulations
• Improve our website and service offerings

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We may share your information with third-party vendors who perform services on our behalf, including:

• Payment processors
• Insurance companies (when processing claims)
• OEM manufacturers (for warranty and recall purposes)
• Email service providers
• IT service providers

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety, or that of our customers
• Comply with Motor Vehicle Safety Act requirements

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Privacy Rights

Under applicable Canadian privacy laws, including Ontario's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner of Canada

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are maintained in accordance with Ontario automotive industry standards and regulations.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

TRUE ADAS Solutions Canada
1990 Ellesmere Rd, Unit 15
Scarborough, ON M1H 2W2
Phone: +1-416-439-6161
Email: Info@trueadas.ca